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Frequently asked questions

General
What is Creators by CrowdRiff? Plus

Creators by CrowdRiff is our fully managed service for building your video library. We handle all the logistics such as sourcing local videographers who capture authentic footage of your destination or brand.

How does Creators work? Plus

You tell us your goals and video must-haves, and we handle the rest. We'll find and source the right creator, coordinate the shoot, and deliver your final videos — ready to edit or share wherever you like.

How do you find creators? Plus

Our team taps into a network of talent across the world. We match you with someone who knows your region or expertise the best, ensuring your content feel truly authentic.

Will you be able to find creators in my small destination? Plus

Yes! We can source creators from anywhere. If there's a story to be told, we'll find the right person to capture it. This creator acquisition strategy has worked wonders in smaller spots like Marquette, MI (population 20,394, 50.25 km²) and Galena, IL (population 3,282, 11.68 km²). We’re all about finding quality creators and showcasing their awesome content!

How many videos will I receive in each shoot? Plus

Each shoot typically yields around 10 videos. You can repurpose them however you like — across social media, ads, or your website.

Who owns the content rights? Plus

With Creators, you’ll automatically get a worldwide, non-exclusive, no-royalties-required license to do some pretty cool things with your short-form video content. It’s all yours to repurpose on your social feeds or website.

Can you work with creators I've already worked with in the past? Plus

Absolutely! If there's someone you love collaborating with, just let us know. We're happy to integrate existing relationships into your Creators workflow.

How do I receive video content from Creators? Is it a finished TikTok or Reel? Plus

We deliver high quality footage in mp4 format that's ready for you to be edited into any format — TikTok, Reels, Shorts, or whatever suits your campaign.

How quickly do Creators capture short-form content and deliver it? Plus

Timelines vary, but most projects wrap up within 6 weeks. We'll confirm a schedule at the start, so you know when to expect final clips.

Can I share content I've created with Creators with another business or organization? Plus

Yes! You can extend the rights of your content so your partners can use it.

How do payments work? Plus

We handle all financials on your behalf—contracts, creator fees, and so on. You pay a set rate for the shoot or package, with no unexpected charges later.Creators are paid after you have received and approved your content.